About

πŸ‘‹πŸ½ I’m a Hands-On Design Team Leader and Principal Product Designer that’s shaped and guided design to deliver user-centred, high-impact solutions that directly supports business goals πŸš€ – improving conversions, retention, customer satisfaction, revenue (Β£Ms πŸ€‘), and reducing complaints and operational costs. whilst proactively influencing planning cycles πŸ•Š and resourcing decisions to maximise efficiency and value.

I use design as a strategic business tool to move numbers, not just pixels – proven by my results.

Recent work highlights include... leading the Barclays’ Savings team in a redesign of our Savings journeys and driving major performance gains – estimated to have unlocked Β£200M+ in annualised revenue growth πŸ“ˆ through improved conversion, SEO efficiency, and deeper digital engagement across Barclays’ Savings ecosystem.

Revamping the HSBC Business Banking App and boosting πŸš€ its rating from 1.4 to a stellar 4.7 on the App Store, saving Β£3.7M annually in support costs.

I also collaborated with the SafeToNet cyberpsychology team to develop a multi-award-winning πŸ† AI safeguarding keyboard that provides real-time advice and guidance to help steer children away from trouble and save lives!

I've helped connect the UK's entrepreneurial scene through a digital community platform for Barclays Eagle Labs and created a best-in-class ad clearance delivery software βœ… for Clearcast, that has literally cut their costs and time in half 😲, saving the company around Β£5M annually.

I even enabled investors to trade shares on 10 international exchanges 🌎 increasing trade margins and bringing in another £4M per year for Barclays.

Over many late evenings and countless cups of coffee β˜• I designed a high converting website πŸ€‘ for the world's first decentralized blockchain, Minima.

I've worked with startups, big design agencies, and major corporates – and get my kicks leading design teams and making products easier to use πŸ˜ƒ.

I'm a big believer in the power of doing and think more design leaders should be hands-on, working as hybrid thinker/doers, so they can lead by example πŸŽ–οΈ and live by the principles they preach.

I help shape the next generation of design creatives; teaching AI, Design Leadership, Product Design & Figma courses at Experience Haus in Shoreditch, London.

I've also written ✏️ design articles for UX Collective, UX Planet and Bootcamp publications. You can read my design thoughts here.
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That's enough about me. Let's hear about you and your projects.